Refund Policy

This Refund Policy applies to every payment made to 1N599 Inc (dba TheReelty) for the TheReelty platform, including thereelty.com, pm.thereelty.com, the agent and customer portals, the Marketing Suite and our mobile apps. It forms part of our Terms of Service (Section 9) and, for business customers, the Master Services Agreement. If this policy and a signed order form conflict, the order form controls.

• Cancel any time. Cancel from the billing or subscription page of the app you subscribed in, or email support@thereelty.com.
• Cancellation takes effect at the end of the current billing period. You keep full access until then and you will not be charged again.
• No partial-period refunds. We do not refund or credit unused time, unused features, or the remainder of a monthly or annual term after cancellation or a downgrade.
• Renewals. Subscriptions renew automatically. To avoid the next charge, cancel before the renewal date shown in your billing settings.
• Free trials and promotions. If a trial converts to a paid plan because it was not cancelled in time, the first charge follows the same rules as any other renewal.

Some plans, such as Property Management, are priced per property or per unit of usage:

• Adding a property or increasing usage is charged immediately, prorated for the rest of the current billing period.
• Removing a property or reducing usage takes effect from the next billing period. No credit or refund is issued for the current period.

One-time purchases — for example reports, reels and videos, AI-generated content, listing services and verification checks — are non-refundable once the work has been delivered or has started, because the cost of producing them is incurred immediately.

If we fail to deliver a one-time purchase, or what we deliver is materially different from what was described at checkout, contact us within the window in Section 7. We will redeliver it or, if we cannot, refund that purchase in full.

Regardless of the rules above, we refund:

• Duplicate charges for the same purchase
• Charges made after a cancellation we confirmed
• Charges in the wrong amount because of an error on our side
• One-time purchases we failed to deliver (Section 4)
• Any amount we are required to refund under applicable consumer protection law, including statutory withdrawal rights in your country where they apply and have not been waived at checkout
• Any amount a signed order form or the Master Services Agreement expressly makes refundable

Anything else is at our discretion. A goodwill refund or credit in one case does not create an obligation to do the same again.

The per-transaction service fee described in the Terms of Service is refunded together with the charge it was added to when we refund that charge in full. On a partial refund, the service fee is not refunded. Taxes are refunded to the extent the tax authority allows.

Email support@thereelty.com within 60 days of the charge, from the email address on your account, and include:

• The date and amount of the charge, and the last four digits of the card or the receipt number
• Which product or plan it was for
• What went wrong

We reply within 5 business days. Approved refunds go back to the original payment method and usually appear within 5–10 business days, depending on your bank.

Please contact us before disputing a charge with your bank — most billing problems are fixed faster that way. While a chargeback is open we may pause the paid features on the account, and we will restore them once the dispute is resolved in your favor or withdrawn.

We may update this policy. Changes apply to charges made after the new version is posted; we will give at least 30 days' notice by email before a change that reduces your refund rights on an active subscription.